customer perception

Customers must trust our shipping methods to know they will receive a quality product.

Our glass breakage percent in shipment is extraordinarily low. Approximately 2% - 3% of our frames will break in shipment. Usually rough handling by our shipper of choice causes this: Fed-X ground. It happens but, rarely.

It is a busy night at my favorite local restaurant. We are on a wait. I notice in the waiting area there is a wall of certificate frames promoting the business' latest success and employee praises. There are quality awards for sanitation, employee safety and the classic employee of the month award. There are community philanthropy plaques and softball team sponsorships. As a customer I love this wall of fame. My quality perception of my favorite restaurant goes up because I see a business that cares. And they care on many levels.