Company Policy & Terms

Minimum Order: One hundred fifty dollars ($150)

Payment: All initial orders will be shipped by credit card or prepaid. We accept Visa and MasterCard. Orders being paid for by credit card will be charged when the order is placed to verify credit card information. Payment can be accepted by check or money order, however shipment cannot be made until payment has arrived and cleared the bank. This can take up to 14 business days.

Claims: All products are guaranteed against defects in material and workmanship. Claims must be filed within 7 days of receipt. Transit claims must be filed with the carrier.

Returns: No returns will be accepted without prior authorization from a customer service representative and all returns must be filed within 7 days of receipt. Customers returning merchandise will be responsible for all freight charges, as well as a 20% restocking fee.

New Accounts: Net Thirty (30) day terms are available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow two (2) weeks for a response to your request.

Shipping/Canada: FOB Burnaby, British Columbia, Canada. We normally ship by CanPar ground. Usually 3 to 5 days in the west and 6 to 8 days to the east.. Cost is approximately $17 to $27 for 25 pounds, depending on location.

Shipping/USA: FOB Burnaby, British Columbia, Canada. It is now mandatory to provide a Federal IRS number or Social Security Number for all shipments going into the US. This is a requirement of US Customs.